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Running in a directory path containing double-byte characters

When running in a directory path containing double-byte characters, the HP Smart Update Manager encounters a fatal error while trying to initialize.

Fatal Error

The HP Smart Update Manager cannot be run in directories containing double-byte characters in the path name. Paths can be created with double-byte characters when using certain versions of the operating system, such as Japanese or Chinese.

More information

HP SUM Help Contents

HP SUM Glossary

To download the HP SUM User Guide, go to http://www.hp.com/go/hpsum/documentation.