Troubleshooting HP Management AgentsWhen going through the initial setup of the HP Web-enabled System Management Software and you fail to provide
an Administrator, Operator and User password; then the first time that you try to access the Device
Home page you will received a failed login screen. If this happens you will need to do one of the following: Reinstall the software after configuring the component package to contain an account
password. Install the software via a manual route so that you are prompted for the password
on the managed device.
Global Unique Identifiers are the same for all devices when using Disk
Imaging software on servers
Solution 1: If the disk image has not been taken, perform the following
after installing the HP Management Agents on the source machine and capture
the image before restarting the HP Insight Management Agent. Uninstall all Insight Management Agent from one of the devices. Use the Disk Imaging software
to copy the configuration from the device without the HP Insight Management Agent
installed. Use the disk image from Step 2 to copy to the target devices.
Reinstall the Insight Management Agent on all the devices.
Solution 2: If the disk image has already been deployed, perform the following
to remove the image from each target device. The following information
is divided by Network Operating Systems.
In NetWare: The Globally Unique Identifier information is stored in a 16-byte file on the
SYS:\SYSTEM subdirectory of the NetWare server. This file is created and populated
with the Globally Unique Identifier when HP Systems Insight Manager performs an SNMP SET command to the NetWare server. To remove
the permanence of the Globally Unique Identifier, delete the file \SYSTEM\CPQBSSA.CFG
in the NetWare SYS volume. Once the file is deleted, restart the HP Insight Management Agent and HP Systems Insight Manager will assign a new Globally Unique Identifier
when the system is discovered.
In Microsoft Windows NT: The HP Insight Management Agent create the Globally Unique Identifier information in an entry in
the Microsoft Windows NT registry. To remove permanence of the Globally
Unique Identifier, remove the entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\hostGUID
Once the entry is removed, restart the HP Insight Management Agent services and a new
Globally Unique Identifier will automatically be generated.
In UnixWare: The Globally Unique Identifier information is stored in a file that is created and
populated with the Globally Unique Identifier when HP Systems Insight Manager performs
an SNMP SET command to the UnixWare server. To remove the permanence of
the Globally Unique Identifier, delete the following file from the UnixWare
system.
/var/spool/compaq/foundation/registry/cpqhoguid.dat
Once this file has been deleted, restart the HP Insight Management Agent and HP Systems Insight Manager will assign a new Globally Unique Identifier when the system is discovered.
I entered a valid account and password for the System Management Home
Page to change my access level. It was accepted, but the web page still
indicates that I have a different account logged in
Solution:
For some browsers, this occurs when pages that you have previously accessed
are stored in the cache of the browser (Internet caching). When you want
to access them again, the browser displays them from the cache, instead
of regenerating the pages. Management HTTP Server does not support Internet
caching, and it must be disabled by following these steps: On Microsoft Internet Explorer, go to Tools >
Internet Options, then click
on the [Settings] button under the General tab.
Make sure that you have the Every Visit to the page radio button selected in the Check
for newer versions of the stored pages section. For Netscape, Select Edit Preferences, then
Advanced (expand), Cache. Under
Compare the page in the cache to the page on the network heading,
select the every time I view the page radio button.
When attempting to browse to web-enabled management software on port 2381,
I see a page containing the following message:This system is not fully configured and is not accessible because there is not a valid
administrator password. An administrator password needs to be configured
by either reinstalling the web-enabled management software or following
the instructions in the Security white paper.Why do I get this message?
Solution:
The system was installed without configuring the passwords for the Administrator,
Operator, or User accounts. An administrator password is required to be
set in order for HP Web-enabled System Management Software to function correctly.
To resolve: Consult the installation instructions for your HP Web-enabled System Management Software to learn how to use the system software Configuration Tool to pre-configure
components prior to silent updates. Reinstall the software after configuring the component package to contain an account
password. Install the software via a manual procedure so you will be prompted for the password
on the managed device. Or for specific instructions regarding copying an existing CPQHMMD.ACL file from
a configured server, refer to “How to Replicate Passwords and Configuration
Data across Multiple Devices” section of this guide. Use HP Systems Insight Manager’s Application Launch feature to
update the CPQHMMD.ACL out to servers already installed.
The Windows NT software has been tested with the following browsers: Microsoft Internet Explorer 5.5 and 6.0 and Netscape Communicator 4.51 and 4.7 or
later on Windows 98, Windows Millennium Edition, Windows NT 4.0, Windows 2000 and Windows XP. SNMP configuration pages have been tested under Microsoft Internet Explorer
5.5 or later. Netscape Communicator is not supported.
The Novell NetWare software has been tested with the following browsers: Microsoft Internet Explorer 5.5 or later and Netscape Communicator 4.51 and 4.7
or later on Windows 98, Windows Millennium Edition, Windows NT, Windows 2000 and Windows XP.
The SCO UnixWare 7 software has been tested with the following browsers: Microsoft Internet Explorer 5.5 and later and Netscape Communicator 4.70 on Windows
98, Windows NT 4.0, Windows 2000 and Windows XP Netscape Communicator 4.61 on UnixWare 7.1.0 and 7.1.1.
The Linux software has been tested with the following browsers: Microsoft Internet Explorer 5.5 and 6.0 and Netscape Communicator 4.51 and 4.7 or
later on Windows 98, Windows Millennium Edition, Windows NT 4.0, Windows
2000 and Windows XP. Windows: Netscape Communicator 4.51 or later Netscape communicator v4.77
The minimum browser requirements must be met for the HP Web-enabled System Management Software to work correctly. Depending on how they were implemented, some browsers may or may not work correctly
when used with different operating systems. Related topics.
Known Browser IssuesInternet Explorer does not print background colors and images by default. When switching from the HP Insight Management Agent browser window to another application, you may see the colors in
the browser window change or flash. This is not specific to the HP Insight Management Agent window but may happen when looking at other pages with a browser
under the same conditions. When the browser window is resized with Netscape Navigator 4.x, the window or frames within
the window may go blank. This is due to the JavaScript in the page not
being evaluated. To view the page, right-click in the frame and select
Reload Frame. Frame sizes are optimized for medium sized fonts. If you switch your browser to use larger
or smaller fonts, then you need to manually adjust the frame layout. A JavaScript error can occur when displaying an IML page containing a very large IML in Netscape Navigator. When a Set operation is executed in Internet Explorer, the browser opens a new window to display the updated
template page if Security Settings is configured to Medium or High. To
resolve this problem, set the Security to Low. To set the Security to Low, select Internet Options from the View menu in the browser. Then
select the Security tab and enable the control button for Low. To save
the new settings, click the [Reset] button. There are known browser issues in the HP Insight Management Agent for Tru64 UNIX; however,
many have been corrected in later releases. Please refer to Chapter 4,
Troubleshooting, in the “Management Agents for Alpha Servers for Tru64
UNIX Reference Guide”.
SNMP Community String IssuesIn NetWare, the communty string can be changed through
the INETCFG utility. After the community string has been changed, the administrator will need to restart
the server at a convenient time in order to have the change take effect.
This will restart Novell's SNMP with the new community string and allow
the Web Agent to utilize it. In Windows NT, if the SNMP community string is changed, the SNMP service will not recognize
the change until the SNMP service is stopped and restarted from the Services
Control Panel applet. If the SNMP service is not stopped and restarted,
then the Web Agent will be unable to get any SNMP data and the HTML pages
will not contain any data. Service Pack 6 for Microsoft Windows NT 4.0/ Service Pack 3 for Windows 2000 allows
SNMP community strings with read-only access or no access to be added
to the system. If a read-only or read/write community string has not been
defined, then the Web Agent will be unable to get any SNMP data and the
HTML pages will not contain any data. Unless a read/write community string
is defined, you will not have write access even if you log on to the Web
Agent as Administrator or Operator. Configuring SNMP service for Windows .NET. From the Start menu, select Programs >
Administrative Tools >
Services. From the list, double-click
on SNMP Service. Select the Traps tab.
In the Community Names field, enter a community name string.
If a community name already exists, select it. If one does not exist, type public in the Community Names
field box and select Add. The
default community string for HP Systems Insight Manager is public. If a different
community string is entered here, it must also be entered on the management
console that is responsible for the system. To change the community string
(community strings are case-sensitive) in HP Systems Insight Manager, refer to
the “Insight Manager 7 User Guide” section, “Setting Up SNMP Community Strings”.
Under the Trap Destinations list, select the [Add]
button. In the IP Host/Address or IPX Address box, type the IP address
of the management console. This address identifies the management console
to receive the alert when the Server Agent detect a significant event.
Click [Add], then [OK].
Related topics
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