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HP Management Agents for Servers (Foundation agents)

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Troubleshooting HP Management Agents

»Table of Contents
»Index
»Foundation Agent Information
»System Management Homepage
»Accessing Management Agents
»Browser Requirements
»Security
Troubleshooting HP Management Agents
»Management HTTP Server First-Time Initialization
»Logging In
»Password and Configuration Replication
»Printable version
»Glossary
»Using Help
» Troubleshooting HP Management Agents
» Known Browser Issues
» SNMP Community String Issues
» Related topics

Troubleshooting HP Management Agents

When going through the initial setup of the HP Web-enabled System Management Software and you fail to provide an Administrator, Operator and User password; then the first time that you try to access the Device Home page you will received a failed login screen. If this happens you will need to do one of the following:

  • Reinstall the software after configuring the component package to contain an account password.

  • Install the software via a manual route so that you are prompted for the password on the managed device.

Global Unique Identifiers are the same for all devices when using Disk Imaging software on servers

Solution 1: If the disk image has not been taken, perform the following after installing the HP Management Agents on the source machine and capture the image before restarting the HP Insight Management Agent. Uninstall all Insight Management Agent from one of the devices. Use the Disk Imaging software to copy the configuration from the device without the HP Insight Management Agent installed. Use the disk image from Step 2 to copy to the target devices. Reinstall the Insight Management Agent on all the devices.

Solution 2: If the disk image has already been deployed, perform the following to remove the image from each target device. The following information is divided by Network Operating Systems.

  • In NetWare:

    The Globally Unique Identifier information is stored in a 16-byte file on the SYS:\SYSTEM subdirectory of the NetWare server. This file is created and populated with the Globally Unique Identifier when HP Systems Insight Manager performs an SNMP SET command to the NetWare server. To remove the permanence of the Globally Unique Identifier, delete the file \SYSTEM\CPQBSSA.CFG in the NetWare SYS volume. Once the file is deleted, restart the HP Insight Management Agent and HP Systems Insight Manager will assign a new Globally Unique Identifier when the system is discovered.

  • In Microsoft Windows NT:

    The HP Insight Management Agent create the Globally Unique Identifier information in an entry in the Microsoft Windows NT registry. To remove permanence of the Globally Unique Identifier, remove the entry:

    • HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\hostGUID

    Once the entry is removed, restart the HP Insight Management Agent services and a new Globally Unique Identifier will automatically be generated.

  • In UnixWare:

    The Globally Unique Identifier information is stored in a file that is created and populated with the Globally Unique Identifier when HP Systems Insight Manager performs an SNMP SET command to the UnixWare server. To remove the permanence of the Globally Unique Identifier, delete the following file from the UnixWare system.

    • /var/spool/compaq/foundation/registry/cpqhoguid.dat

    Once this file has been deleted, restart the HP Insight Management Agent and HP Systems Insight Manager will assign a new Globally Unique Identifier when the system is discovered.

I entered a valid account and password for the System Management Home Page to change my access level. It was accepted, but the web page still indicates that I have a different account logged in

Solution: For some browsers, this occurs when pages that you have previously accessed are stored in the cache of the browser (Internet caching). When you want to access them again, the browser displays them from the cache, instead of regenerating the pages. Management HTTP Server does not support Internet caching, and it must be disabled by following these steps:

  • On Microsoft Internet Explorer, go to Tools > Internet Options, then click on the [Settings] button under the General tab. Make sure that you have the Every Visit to the page radio button selected in the Check for newer versions of the stored pages section.

  • For Netscape, Select Edit Preferences, then Advanced (expand), Cache. Under Compare the page in the cache to the page on the network heading, select the every time I view the page radio button.

Make sure you have enabled Cookies in the browser. They are required for security.

When attempting to browse to web-enabled management software on port 2381, I see a page containing the following message:

This system is not fully configured and is not accessible because there is not a valid administrator password. An administrator password needs to be configured by either reinstalling the web-enabled management software or following the instructions in the Security white paper.

Why do I get this message?

Solution:

The system was installed without configuring the passwords for the Administrator, Operator, or User accounts. An administrator password is required to be set in order for HP Web-enabled System Management Software to function correctly.

To resolve:

  1. Consult the installation instructions for your HP Web-enabled System Management Software to learn how to use the system software Configuration Tool to pre-configure components prior to silent updates.

  2. Reinstall the software after configuring the component package to contain an account password.

  3. Install the software via a manual procedure so you will be prompted for the password on the managed device.

  4. Or for specific instructions regarding copying an existing CPQHMMD.ACL file from a configured server, refer to “How to Replicate Passwords and Configuration Data across Multiple Devices” section of this guide.

  5. Use HP Systems Insight Manager’s Application Launch feature to update the CPQHMMD.ACL out to servers already installed.

Step 5 should only be administered as a last resort.

For more information on overall security features, see the “Understanding Insight Manager 7 Security” white paper (15PJ-1001A-WWEN) on the Management CD. To learn more about Application Launch, see Chapter 10 the “Insight Manager 7 Technical Reference Guide” located on the Management CD.

The Windows NT software has been tested with the following browsers:

  • Microsoft Internet Explorer 5.5 and 6.0 and Netscape Communicator 4.51 and 4.7 or later on Windows 98, Windows Millennium Edition, Windows NT 4.0, Windows 2000 and Windows XP.

  • SNMP configuration pages have been tested under Microsoft Internet Explorer 5.5 or later. Netscape Communicator is not supported.

The Novell NetWare software has been tested with the following browsers:

  • Microsoft Internet Explorer 5.5 or later and Netscape Communicator 4.51 and 4.7 or later on Windows 98, Windows Millennium Edition, Windows NT, Windows 2000 and Windows XP.

The SCO UnixWare 7 software has been tested with the following browsers:

  • Microsoft Internet Explorer 5.5 and later and Netscape Communicator 4.70 on Windows 98, Windows NT 4.0, Windows 2000 and Windows XP

  • Netscape Communicator 4.61 on UnixWare 7.1.0 and 7.1.1.

The Linux software has been tested with the following browsers:

  • Microsoft Internet Explorer 5.5 and 6.0 and Netscape Communicator 4.51 and 4.7 or later on Windows 98, Windows Millennium Edition, Windows NT 4.0, Windows 2000 and Windows XP.

  • Windows: Netscape Communicator 4.51 or later

  • Netscape communicator v4.77

The minimum browser requirements must be met for the HP Web-enabled System Management Software to work correctly.

Depending on how they were implemented, some browsers may or may not work correctly when used with different operating systems.

Related topics. 

» System Management Homepage - Browser Requirements
» System Management Homepage - Password and Configuration Replication

Known Browser Issues

  • Internet Explorer does not print background colors and images by default.

  • When switching from the HP Insight Management Agent browser window to another application, you may see the colors in the browser window change or flash. This is not specific to the HP Insight Management Agent window but may happen when looking at other pages with a browser under the same conditions.

  • When the browser window is resized with Netscape Navigator 4.x, the window or frames within the window may go blank. This is due to the JavaScript in the page not being evaluated. To view the page, right-click in the frame and select Reload Frame.

  • Frame sizes are optimized for medium sized fonts. If you switch your browser to use larger or smaller fonts, then you need to manually adjust the frame layout.

  • A JavaScript error can occur when displaying an IML page containing a very large IML in Netscape Navigator.

    A large IML does not cause an error in Internet Explorer, but it does take a long time to load (more than 4 minutes).

  • When a Set operation is executed in Internet Explorer, the browser opens a new window to display the updated template page if Security Settings is configured to Medium or High. To resolve this problem, set the Security to Low.

    To set the Security to Low, select Internet Options from the View menu in the browser. Then select the Security tab and enable the control button for Low. To save the new settings, click the [Reset] button.

  • There are known browser issues in the HP Insight Management Agent for Tru64 UNIX; however, many have been corrected in later releases. Please refer to Chapter 4, Troubleshooting, in the “Management Agents for Alpha Servers for Tru64 UNIX Reference Guide”.

SNMP Community String Issues

  • In NetWare, the communty string can be changed through the INETCFG utility. After the community string has been changed, the administrator will need to restart the server at a convenient time in order to have the change take effect. This will restart Novell's SNMP with the new community string and allow the Web Agent to utilize it.

  • In Windows NT, if the SNMP community string is changed, the SNMP service will not recognize the change until the SNMP service is stopped and restarted from the Services Control Panel applet. If the SNMP service is not stopped and restarted, then the Web Agent will be unable to get any SNMP data and the HTML pages will not contain any data.

  • Service Pack 6 for Microsoft Windows NT 4.0/ Service Pack 3 for Windows 2000 allows SNMP community strings with read-only access or no access to be added to the system. If a read-only or read/write community string has not been defined, then the Web Agent will be unable to get any SNMP data and the HTML pages will not contain any data. Unless a read/write community string is defined, you will not have write access even if you log on to the Web Agent as Administrator or Operator.

  • Configuring SNMP service for Windows .NET. From the Start menu, select Programs > Administrative Tools > Services. From the list, double-click on SNMP Service. Select the Traps tab. In the Community Names field, enter a community name string. If a community name already exists, select it. If one does not exist, type public in the Community Names field box and select Add. The default community string for HP Systems Insight Manager is public. If a different community string is entered here, it must also be entered on the management console that is responsible for the system. To change the community string (community strings are case-sensitive) in HP Systems Insight Manager, refer to the “Insight Manager 7 User Guide” section, “Setting Up SNMP Community Strings”. Under the Trap Destinations list, select the [Add] button. In the IP Host/Address or IPX Address box, type the IP address of the management console. This address identifies the management console to receive the alert when the Server Agent detect a significant event. Click [Add], then [OK].

For Windows.Net, Windows 2000, Windows NT, NetWare 5.1, NetWare 6.0 (SNMP Only.) You must enter the Monitor and Control community strings for this device. The HP Insight Management Agent and HP Systems Insight Manager will use these community strings to communicate with the OS SNMP service. If you elect not to create a Control community string, it will not be possible to perform certain operations such as clearing the integrated management log or changing agent configuration settings.

  • Under Tru64 UNIX, the SNMP daemon must be stopped and restarted before a change in the SNMP community string is recognized. To stop and start the SNMP daemon, log in as root and use the following commands, respectively.

    # /usr/sbin/snmpd stop

    # /usr/sbin/snmpd start

Related topics

» System Management Homepage - Accessing Management Agents