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  • Smart Update Manager Online Help
    • Home
    • Introduction
      • Smart Update Manager
      • Scaling SUM updates in your environment
      • Status icon descriptions
    • Downloading SUM
      • Files included in the SUM download
      • Downloading SUM from the Hewlett Packard Enterprise website
      • Downloading SUM from the SDR website
      • Downloading an SPP Custom Download
      • Migrating node information to the current SUM version
      • SUM and SPP boot environments
    • SUM modes
      • SUM modes
      • Deployment modes
      • Deployment scenarios
      • Deploying firmware for ProLiant servers using the SPP
      • Deploying HPE Synergy with SUM
    • Log files and changing directory locations
      • Collecting log files in SUM Online mode
      • Collecting log files in SUM Offline mode
      • GatherLogs
      • SUM log file locations
      • SUM log locations
      • Using the sum.ini file
        • Editing the default sum.ini file
        • Creating a sum.ini file
        • Changing the temporary directory
        • sum.ini file parameters
    • Launching SUM
      • About web browser security certificate
      • Importing the security certificate to Firefox
      • Importing the security certificate to Google Chrome
      • Importing the security certificate to Internet Explorer
      • Launching SUM
      • Launching SUM in GUI mode from an ISO
      • Launching SUM from the RPM
      • Using a different version of SUM with an SPP ISO
      • Disabling BitLocker to permit firmware updates (Windows only)
        • About using SUM with BitLocker
      • Linux root credentials for remote nodes
        • Prerequisites for using Linux sudo credentials
        • Using an SSH keyfile with root credentials
      • Logging into SUM from the GUI
    • Closing SUM
      • Logging out of the SUM GUI
      • Clearing the SUM cache
    • Using the SUM GUI
      • Updating a node with SUM overview
      • SUM Home screen
      • SUM Activity screen
      • SUM Localhost Guided Update
        • Using Localhost Guided Update in Interactive mode
        • Using Localhost Guided Update in Automatic mode
      • SUM Baseline Library screen
        • About SUM baselines
        • Adding a baseline
        • Creating a custom baseline and ISO
        • Generating baseline reports
        • Validating a baseline
        • Re-validating baseline components
        • Deleting a baseline
        • Baseline addition or inventory cancellation
        • Component configuration
        • Configuring components
        • Configuring and Exporting Components
        • Importing component configuration settings
      • SUM Nodes screen
        • About node status
        • Viewing LiveLog information
        • Adding a node
          • Adding a single node by IP or DNS name
          • Adding a node by searching a range of addresses
          • Adding nodes with an input file
        • Associated nodes deployment behavior
        • Node-specific additional details
        • Editing a node
        • Aborting a node update
        • Performing node inventory
        • Staging components
        • Deploying a node
        • Deploying to and managing iLO Repository with SUM
        • Generating node reports
        • Deleting a node
        • Server overview
        • iLO Repository
        • iLO 5 Gen10 security states
      • Node Groups screen
        • Adding a node group
        • Editing a node group
        • Performing node group inventory
        • Staging the node group
        • Deploying a node group
        • Generating node group reports
        • Aborting a node group update
        • Deleting a node group
    • Network information
      • Using SUM with IPv6 networks
      • SUM network ports used
      • .ini file port addresses
    • SUM engine troubleshooting
      • SUM stops responding
      • sum_service_x64 does not launch locally in SLES 12 SP3 beta 2
      • SUM unexpectedly logs off users
      • SUM displays component failed validation error
      • SUM displays zero free space on a drive
      • Text is not translated
      • SUM restricts multiple connections to a server or shared resource by the same user
      • SUM reports port errors
      • Browser closes connection with SUM
      • SUM does not allow user to log off as expected
    • Baseline troubleshooting
      • SUM dependency issues
      • SUM displays a dependency error for self-inventory components
      • SUM does not validate a component
      • SUM displays multiple versions of the same component
      • A component is listed as disabled
      • Custom baseline screen does not display node types
      • SUM does not save baselines after a Remote Desktop session
      • SUM does not validate HTTP baselines
      • SUM screens display outdated information
      • SUM refreshes the browser when adding a baseline
      • SUM cannot select a component for deployment
      • Baseline inventory does not respond for SPP ISO
    • Node troubleshooting
      • Google Chrome crashes frequently on the Nodes page
      • SUM offline deploy fails to start on all selected servers
      • Unable to add a node in High Security mode
      • Localhost inventory fails when RBSU admin password is set
      • SUM does not add an SMB-enabled Linux node with Unknown node type
      • SUM has an issue with sudo user
      • The SUM Deploy button is disabled
      • SUM node inventory fails
      • SUM does not detect a component
      • Linux hosts do not add Windows nodes
      • SUM cannot connect to a node
      • NIC firmware does not activate
      • No component version information displayed
      • Command open_firewall does not work
      • Firewall error on a remote node error
      • Determining which HPCISSS2 and HPCISSS3 drivers to install
      • SUM skips Broadcom ports
      • SUM reports OA update incorrectly
      • SUM does not deploy to Windows cluster nodes
      • SUM does not process encryption keys included in node input file details
      • SUM does not delete install sets from the Nodes page in IE 11.44
    • VMware troubleshooting
      • RPM updates do not deploy to VMware nodes
      • Unsupported Windows ROM components list on Gen10 VMware OS instead of VMware components
    • Reports troubleshooting
      • SUM does not generate reports
    • Websites and support
      • Websites
      • Support and other resources
        • Accessing Hewlett Packard Enterprise Support
        • Accessing updates
        • Customer self repair
        • Remote support
        • Warranty information
        • Regulatory information
        • Documentation feedback